Technical Support Representative
Astropad
Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)
We are looking for a North America-based customer support enthusiast and creative to join our technical support team. In this role, you will provide technical support for our products via email.
This job requires extreme empathy for customers, exceptional communication skills, and a strong technical background. Familiarity with our products is a plus. You will:
- Troubleshoot complex technical support questions and investigate ongoing issues
- Add to our Knowledge Base by creating and updating manuals and how-to guides
- Collaborate with other departments and provide feedback
- Assist with quality assurance testing
- Collaborate on a daily basis with our team via Slack
Requirements
- Based in North America
- 3+ years of technical support experience
- Solid understanding of Windows systems
- Excellent writing skills
Nice to Have
- Understanding of or familiarity with networking, VPNs, and firewalls
- Experience with Krita, Clip Studio Paint, Photoshop, Illustrator, or other creative software
We offer:
- Flexible work schedules
- Competitive pay + equity
- 401k with matching up to 4%
- Coworking space reimbursement stipend
- Health, dental and vision insurance
- 8 weeks paid parental leave for all new parents
- 3 weeks vacation
- Challenging and creative work
- High impact work with significant responsibility
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