Content Manager (Product)
Chameleon
We started Chameleon after being frustrated at poor user onboarding. We all know how important it is for new users to quickly reach โahaโ moments ๐ก and Chameleon enables this for our customers.
Companies like Highspot, Mixpanel, and Moz use Chameleon to offer personalized and contextual in-product user experiences, such as targeted slideouts, tooltips, banners, checklists, microsurveys, etc.
And as we scale ๐ง๐ป we want to create an incredible learning hub packed with insights to help inspire and educate our customers into leveraging Chameleon in a multitude of different ways to drive user engagement and product adoption.
This Product Education role will be pivotal to Chameleonโs success and you will have great responsibility in helping us create and own our category.
What you will do day-to-day
- Own product content across all channels (video hub, help docs, in-product announcements, customer engagement emails, etc.)
- Set priorities and manage the roadmap of product content
- Create content (write articles, record & edit videos, create graphics, etc.) using a variety of content creation tools with good design and high-quality production
- Collaborate with others (e.g. product manager, co-founders, etc.) around content production (e.g. outline pieces for others to write/record, edit what others have written, etc.)
- Work closely with our marketing, customer success, and sales teams to understand gaps in customer understanding, and help leverage product content effectively
- Create and track metrics to measure the performance of product content
Skills and experience that will aid success in this role
- 2+ years working in a content production role e.g. Copywriter, Product Marketer, Education Specialist
- 1+ years working at a small SaaS startup (<50 employees)
- Excellent written and oral communication; good stage presence; high energy. Your style should be punchy, succinct, and compelling.
- Comfort with technical concepts (e.g. APIs, data stack, CSS, DOM, etc.)
- Interest in UX, design, user psychology, SaaS, data technologies
- Empathy with customers' goals, frustrations, and circumstances; the desire to help others; a background in teaching or coaching might be helpful
Other requirements
- You have a fully functioning workstation and a quiet place to work (and take calls) with a high-speed internet connection
- You are in an Americas or European timezone (i.e. based in ๐จ๐ฆ ๐ฒ๐ฝ ๐ง๐ท ๐จ๐ฑ ๐บ๐ธ // ๐ง๐ท ๐ฌ๐ง ๐ซ๐ฎ ๐ต๐น ๐ช๐บ ๐ฟ๐ฆ ๐ณ๐ฌ etc.)
- This is your full-time job
- Fluency (written and verbal) in English
๐ Chameleons are all different and uniquely beautiful. They change and aren't required to associate or identify with any specific labels. We welcome the chance to get to know you and are committed to building a diverse and inclusive team that consists of a variety of backgrounds, cultures, languages, experiences, preferences, and characteristics. That's what helps us all grow and evolve. Learn more about our product, team and culture on our jobs page
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