Product Education Specialist
GoDigitalChina AS
AdChina.io is looking for a remote Product Education Specialist.
When international companies look to grow their business in China, they contact us. We help people as quickly and awesomely as possible.
The most important characteristic of AdChina.io is that we strive to be the obvious number one choice when companies think about going into China. This requires us to have the number one cross-channel advertising platform for companies to advertise in China.
Product Education Specialist will be the expert of our AdChina.io platform. You will be part of the Product team, working closely with the Product Director, Development team and Marketing team, to create the best onboarding and continued learning experience for our customers.
You are skillful. You are empathic. You are customer-centric. You are detail-oriented. You are self-motivated. You are creative. You are proactive.
What you’ll do:
Product education:
- Become an expert in AdChina.io platform.
- Create and maintain educational content such as tutorial videos, how-to guides, product documentations.
- Create and maintain product knowledge centre.
- Deliver product training to whole company.
- Work with Marketing team to create product-focused marketing content, such as blog posts, newsletters, landing pages, social posts.
Product support:
- Support the onboarding and education of new & existing customers.
- Assist customers with platform-related inquiries, escalate to engineers or product manager and collaborate to resolve.
- Manage customer feedback, insights, and feature requests to contribute to our product's continual development.
What we are looking for:
- 3+ years of experience working in product, support, or marketing, ideally at a SaaS company.
- You are seasoned in writing and presenting ideas, with a proven track record of creating customer education materials.
- You have experience creating e-learning content.
- Video creation ability is a strong bonus.
- You are an empathetic communicator, who can take complex information and turn it into easy-to-understand instructions for users.
- User-focused and excited about enabling our customers to get the most out of AdChina.io.
- Ability to effectively communicate with the Product, Engineering, and Marketing teams.
- Fluent in English.
Extra awesome if you have:
- Experience with advertising or knowledge about AdTech is a major bonus.
- Chinese language ability is a bonus.
What we offer:
- Awesome colleagues from 10+ countries
- Competitive salary & exciting stock option program
- Remote work from where you are
- Annual retreats around the world
- Compensated time off
- Challenge and swift growth
Don't miss this once-in-a-lifetime opportunity. Apply today at:https://hire.toggl.com/c/51pyr
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