Account Manager
PostPilot
Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2
About us
We believe that in a world of digital overload, customers crave genuine connections and delightful experiences.
Our fun, smart, and driven team is passionate about delivering on this mission and helping our users succeed with our innovative direct mail platform.
Our proprietary platforms (www.postpilot.com and www.handwrite.io) create individually personalized printed postcards and handwritten cards utilizing our robotic technology. Our customers are primarily ecommerce stores and B2B and B2C salespeople (insurance agents, real estate agents, financial advisors, nonprofit administrators, automotive sales, and more) using our platform to increase customer retention, loyalty, and profits in ways email and online ads can't touch.
The position
You'll be responsible for guiding new customers through the onboarding and campaign creation process, including answering product questions, coordinating custom designs with our design team, building out audience segments, and following up on campaign results, and providing recommendations. You'll build a systematic process for managing our rapidly increasing client base, looking for ways to better serve our customers (e.g. product enhancements, more self-serve tools, or content).
Are you a seasoned project manager with demonstrable organizational skills?
Do you have experience with lifecycle marketing and implementing customer segmentation strategies?
Do you have a fun, outgoing, empathetic personality?
Are you driven to exceed expectations?
If you've got experience driving growth and customer success for SaaS companies, we want to talk.
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