Business Operations Analyst
Airdev
About AirDev
AirDev was founded to change how custom software is built.For many decades, to build custom software, you had to know a coding language. Now, with no-code platforms, non technical people can build high-quality software products visually, without writing a single line of code.Why does this matter? It means we can build software much more quickly and affordably for our clients. We work with businesses that range from startups to Fortune 500 companies and help them build products in weeks, instead of months, for a fraction of the cost. It also means that we can tap into an entirely different talent pool - smart and analytical generalists instead of traditional coders. About the Business Analyst roleOur business requires us to manage complex interactions with two key groups of people - clients, who pay us to build custom software for their company, and no-code developers, whom we pay to build software for our clients’ projects. To manage these interactions, we built a custom web application that serves as our operational hub and integrates with external sales and analytics tools. All of this results in a trove of operational and financial data that we yet to fully exploit.We’re looking for someone who can help us glean insights from this data to drive continuous improvement of our operations, and who can take ownership of financial transactions with our clients and freelance partners.This role will have primary responsibility for data analytics within our organization, as well as key financial processes related to booking, invoicing and partner payments.Specifically you will:
- Deliver insights into opportunities for process improvement based on analysis of key performance metrics and raw data
- Create database queries and analytics dashboards to provide visibility into key operational metrics throughout the organization
- Reconcile received payments against invoices and develop a process for following up with overdue invoices
- Manage the process of issuing payments to our global network of freelance partners
- Identify ways to improve our booking processes wherever they don’t align with accounting best practices
Things we look for
We value a mix of hard and soft skills, as well as alignment to our core values, in all of our people. Some specific qualities for this role include:
- 2+ years experience in an analytical role: While a variety of backgrounds and experience might be relevant to this role, we are looking for someone with a track record of delivering results in a professional setting
- Data analysis skills: This position will have responsibility for writing queries to access raw data and building visualizations based on the results, so hands on experience with SQL and/or a data visualization platform would be helpful.
- Interest in financial processes: You don’t need direct accounting experience, but this position will have some bookkeeping duties, so you should have an interest in financial processes and a willingness to research and learn new skills in this area to fill in any gaps.
- Excellent communication skills: The role will spend a large portion of their time working with stakeholders across Airdev, so the ideal candidate should be clear and structured in both verbal and written communication.
- Balance between strategy and execution: The ideal candidate should be able to take both a 10,000 ft view of a problem (e.g. what metrics should we be monitoring?) and a 1 ft view of the problem (e.g. what specific field do I need to include in this SQL query?).
- Proclivity for tinkering and setting up systems: We believe in setting up low-overhead systems to help us manage every part of our work, so the ideal candidate should enjoy tinkering with such systems.
- Interest in no-code: Our work centers around building custom software without code, so excitement about the no-code movement is helpful to ensure that the role is rewarding.
- Organization and track record of getting things done: This role requires creating dashboards other team members will use to make decisions, as well as managing key processes related to payments and cash flow. So the ideal candidate should be able to tackle and complete tasks in an efficient and timely manner while maintaining a strong eye for detail.
- Love of intellectual & creative challenges: The way our firm operates is very unique in the industry, so the ideal candidate should be able to solve challenges that arise in creative and unconventional ways.
*Diversity, Equity & Inclusion at AirDev
AirDev is on a mission to make software development more accessible to diverse groups of people and organizations. We value diversity in our customers, partners and employees and are committed to creating an inclusive environment where we provide equal opportunities to all employees, partners and applicants without regard to race, religion, age, sex, national origin, sexual orientation, gender identity, neurodiversity disability, or any other protected status under federal, state and local law. We strive to be a more equal opportunity workplace starting from our hiring and continuing in all parts of our organization.
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