Website Manager
Pronto Marketing
Time zones: EET (UTC +2), MSK (UTC +3), JST (UTC +9), CST (UTC +8), WIB (UTC +7), AEST (UTC +10)
IntroductionAs a Website Manager, you will be responsible for the websites of roughly 8-12 clients on our highest website support tier. This involves being a reliable and knowledgeable point of contact, responsible for managing all website inquiries, updates, and projects in an efficient and timely manner. You will work with a team of web specialists, but should have a good understanding and ability to carry out basic website update and development tasks yourself.
As well as maintaining good client relationships, you should also be able to continuously share ideas to help improve our team, tools, and processes. With plenty of opportunities for leadership and growth, Pronto is a company dedicated to working hard and playing hard!Ideal Candidate
- Team player, able to work with a cross-cultural team
- Customer-focused, willing to go the extra mile
- Responsible, detail and quality-oriented, with strong organizational skills
- Self-motivated fast learner with proactive growth & improvement mindset
Responsibilities
- Act as the main point of contact for roughly 8-12 clients in our website support division
- Communicate with clients and manage requests via task boards, support helpdesk, and phone calls
- Carry out basic website update and development tasks (WordPress/HTML/CSS) and troubleshoot plugins, integrations, and solutions
- Work with a team of copywriters, designers, developers, and engineers for larger projects/more complex tasks
- Maintain good client relationships, time management, workload, and quality control for all clients in-hand
- Continuously share ideas to help improve our teams, tools, and processes
Requirements
- Strong English proficiency with excellent understanding, writing and communication skills
- At least 3-years experience in WordPress development, with a good understanding of front-end technologies (HTML5, CSS3, JavaScript, PHP, jQuery etc.)
- Experience with Elementor, WooCommerce, UX/UI design, and basic SEO
- At least 1-year experience in customer service, client communication, project management, or online marketing (US clients a plus)
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