Remote Site Integration Specialist - Fully Remote

Sierra Interactive

About Us
Sierra Interactive builds tools for real estate professionals to grow their businesses. As a tech startup that's been around for 10+ years, our customers rely on our products as an essential part of their day-to-day operations. These clients keep us in business, and we're committed to providing new clients with an efficient and engaging on-boarding process.
About You
As a site integration specialist, you will help us manage a healthy and continually growing client base and learn the inner ecosystem of real estate technology and lead generation. To be successful in this role, you will need strong communication skills, a solid background in technology, and an eye for design. You will understand how to troubleshoot issues and provide creative solutions to unique problems. You should be exceptionally well-organized, results-focused, and goal oriented with a strong attention to detail.Description / Job Function
This is a full-time, fully remote position.Your primary role will be supporting the project management team. You will follow an established build-out process designed to fulfill the initial launch of client websites and Customer Relationship Management (CRM) services. You will manage relationships with our clients, acting as a liaison between our clients and other members of our team. In this role, you will use our proprietary software platform to:
  • Build relationships with clients and guide them through the site setup, enhancement, and launch processes
  • Initialize, enhance, and launch websites
  • Assemble a design package, including all assets needed for a site build out
  • Select and edit images
  • Update existing settings and client sites
  • Create location-based searches and site pages based on those searches
  • Additional site content build-out as assigned
  • Test and verify website changes
  • Anticipate and troubleshoot issues with sites and tools
  • Communicate escalated issues
  • Perform research to determine possible solutions in order to select the best solution for a specific problem
  • Identify areas for improvement in the tools, processes and system-at-large
You're ready to contribute to the work and culture of a growing tech startup, in that:
  • You're a self-starter who works well on a team
  • You're organized and able to juggle multiple priorities at one time. You have the ability to switch gears quickly and re-adjust your focus as needed.
  • You possess strong organizational, time management, and multi-tasking skills
  • You have a high level of digital literacy including Office suite, web technologies, image manipulation, and cloud services
  • You're excited at the prospect of mastering a subject and working in it day to day
  • Your writing skills are top notch. You have an engaging, conversational style and a solid grasp of grammar.
  • You've earned a high school diploma / GED or have equivalent work experience
As a bonus (though not required):
  • Some knowledge of real estate (MLS, terminology, regional differences)
  • Prior web development experience (basic HTML and JavaScript)
  • BA/BS a plus - current students will be considered
  • Good understanding of North American geography
  • Past experience working remotely
Starting pay for this role is between $35k and $42k per year, depending on experience. Benefits are available contingent upon completion of a 30 day on-boarding period and include:
  • Paid holidays and paid time off
  • Excellent medical, dental, and vision coverage. Full cost covered for employee, and option to add spouse / partner and dependents.
  • Matching 401k retirement plan contributions (up to 4% employer match)
Something else that's important to you? Talk to us. We're flexible and committed to providing a healthy work environment where great people can thrive.
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