Remote Customer Success Manager
LeadSimple Inc.
š Want to join a team of A-players in an exciting, high-growth, entrepreneurial environment?
Weāre a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.
The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimpleās founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.
Expectations for your first 90 days:
- Understand the roles of each department in the customer cycle: sales, onboarding, support, and product. Displays working knowledge of a seamless handoff between sales and customer success.Ā
- Understand customer needs, pain points, and motivations for using product. Ableto identify churn signals in advance: bad customer fit, poor account handoff, bad product experience. Ā
- Develop a sticky product experience that aligns with customer goals. Be a partner with the customer and tactfully nudge adoption of advanced features to help them reach the next level. Able to independently drive expansion and seek upsell opportunities. Expansion revenue should be visible and measurable by the end of 90 days.Ā
A day in the life ofā¦
- Manage churn and increase customer satisfaction
- Drive account expansion and increase lifetime value
- Liaise with the Sales team to understand client needs
- Liaise with the Onboarding team to understand the client experience
- Bridge the gap between Sales, Onboarding, and Support teams
- Ensure clients get fast time-to-value
- Keep clients engaged and regularly using LeadSimple
- Advocate for clients by connecting their wishes to the larger strategy
- Advocate for the company by getting customers excited about upcoming product launches and updates
Perks:
- Monthly Friday Free Day
- Company Holidays
- Paid Time Off (in addition to the above)
- Monthly Healthcare Allowance
- Yearly Vacation Allowance
- Fun and outcome driven work environment with a smart, hard working team
- Location independence
- Mission driven company and values-based culture
Please only apply if you:
- Embrace learning new technologyĀ
- Learn fast
- Communicate crisply
- Proactively seek solutions
- Own the outcome
- Embody emotional maturity
- Bring an optimistic ācan doā attitude
- Supply your own internet and smartphone
- Have B2B SaaS experience (preferred)
We have an amazing team of A-Players and weāre ready to add more! Selected candidates might have written assessments and multiple interviews with different people. Weāll do whatever it takes to get the right person in the right seat.
If you think you would thrive in the above environment and make an impact for our customers, weād love to talk to you!
**NOTE: We are not accepting applications in California, Colorado, or New York at this time.
In summary...
You can do it in an office
You can do it from home
We really donāt care
As long as itās known š
What matters is thisā¦
When the chips are down
And your back is against the wall
Can we count on you to make the right call?
Judgment, intuition, or care by another name
We call it āOwning The Outcomeā - because it really is the whole game
Have the customers back, and they will treat you the same
If you can do that
Then weāre birds of the same feather
So come join our team and weāll make music together.
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