Remote Day Trading SaaS - Client Support Specialist
Scanz
Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)
Scanz is a leading SaaS Trader Terminal that provides a suite of real-time trading tools to help traders and investors identify live trading opportunities in the US stock market. We are dedicated to offering our users - from trading pros to absolute beginners - an intuitive and efficient trading experience. Responsibilities:
- Act as the primary point of contact for end users, addressing their inquiries, concerns, and technical issues related to Scanz software
- Offer guidance and support for software features and functions, ensuring customers can maximize the platform's potential.
- Develop and maintain strong relationships with customers, fostering trust and loyalty.
- Gather user feedback to help inform future improvements and enhancements to the Scanz platform.
- Collaborate with the product and development teams to share customer insights and contribute to the ongoing improvement of the software.
- Assist in creating support materials, such as user guides, video tutorials, and FAQs.
- Stay up-to-date on industry trends, market conditions, and Scanz software updates to better serve customers.
Requirements:
- 3 years of experience in customer support or a similar customer-facing role.
- Strong knowledge of the stock market and trading principles.
- Excellent communication, writing, and interpersonal skills, with a customer-centric mindset.
- Problem-solving abilities and a desire to find solutions to customer issues.
- Familiarity with trading platforms and technical troubleshooting.
- Ability to work independently and collaborate effectively with cross-functional teams.
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