Remote Public Relations Customer Success Lead
PR Volt is seeking a dynamic and experienced professional to join our team as a PR Customer Success Lead, a role crucial to our goal of delivering top-notch public relations solutions to our diverse portfolio of clients. As pioneers in automation and AI-driven public relations, we have consistently garnered impactful media coverage for our clients in various industries including B2C, B2B, lifestyle, and technology.
In this role, you will lead a dynamic team of Campaign Managers, responsible for delivering innovative and effective PR strategies for our clients. You will not just ensure that our clients' business objectives are translated into result-oriented PR tactics, but also focus on monitoring account health, driving customer renewals, and guiding account expansions. Collaborating with the product team for new feature adoption and hiring and training new Campaign Managers will also fall under your purview.
As an ideal candidate, you will bring not only significant PR and Customer Success experience but also a genuine passion for startups, technology, and the ambition to disrupt the PR industry with groundbreaking approaches.
Join PR Volt and play a pivotal role in shaping the future of public relations and driving exceptional PR results for our clients.
What You'll Do in this Role:
- Oversee a team of Campaign Managers, ensuring consistent high-performance levels
- Regularly monitor account health and intervene when necessary to ensure customer success
- Drive customer renewals and expansions to meet organizational objectives
- Spearhead the hiring and training of new Campaign Managers, fostering an environment of continuous improvement
- Collaborate with the Product Team to promote new feature adoption and inform product development based on customer feedback
- A minimum of 5 years prior experience in managing PR campaigns and obtaining media coverage. Ideal candidate may have 10+ years of experience.
- A minimum of 3 years experience in a customer success or similar role.
- Bachelor's degree in Marketing, Communications, or a related field.
- Proven expertise in client account management.
- Experience with generating compelling pitch angles and writing brand pitches.
- Proven ability to lead a team, onboard new team members, and meet deadlines.
- Proficient with industry-standard tools like Muck Rack or CISION.
- Strong data analysis skills and experience with Excel/Google Sheets.
- Tech-savvy with a penchant for adopting and exploring new applications/technologies.
- Excellent copywriting, communication, and organizational skills.
- Health insurance tax-free reimbursement monthly stipend
- 15 days PTO + 6 paid US holidays, which do not count against PTO days
- Flexible work hours and location (we are a remote 1st company and this is a remote role)
- Working as part of a global business with a diverse team
- Opportunity to grow from the ground up with an early-stage start-up
- Yearly $1,500 allowance for technical equipment/work accessories
- Annual holiday party and company retreat