Remote Customer Happiness Representative
Pebble
About Us:
We are on a mission to revolutionize the world of land investing. As a cutting-edge SaaS company founded in 2019, we empower land investors to systemize and scale their businesses. With a solid foundation ($1m+ ARR), rapid growth, and a global team spanning from Korea to Morocco, we take pride in our customer-centric approach and the impact each team member brings to our success.
Our Core Values:
Our core values are not just words on a wall; they define who we are. We are looking for a Customer Happiness Representative who embodies these values:
- Customer Obsessed
- Seeks Progress Over Perfection
- Accountable to Deliver
- Kind and Respectful
- Curiosity Powered
- Dynamic Communicator
Who You Are:
You are not just a customer service representative; you are an emotionally intelligent problem solver. You love connecting with people, empathizing with their needs, and providing effective solutions.
You are:
- Empathetic: You can understand and connect with our customers on a deep emotional level.
- Proactive: You anticipate our customers’ needs and strive to resolve issues before they even arise.
- Tech-Savvy: You’re comfortable with technology and can troubleshoot technical issues.
- Detail-Oriented: You have a keen eye for detail and take pride in your work.
- Innovative: You bring fresh, creative ideas to improve our customer service processes.
What You’ll Do:
- As a Customer Happiness Representative, your responsibilities will include:
- Assisting customers with queries, requests, and troubleshooting while maintaining our high service standards.
- Effectively communicating with customers through various channels, including email, screen recordings, phone, and chats.
- Troubleshooting technical issues and providing relevant solutions.
- Becoming an expert in our platform’s features and functions.
- Documenting customer issues and creating knowledge base articles.
- Performing other administrative tasks as needed.
- Adapting to a dynamic environment and handling multiple tasks with initiative.
Qualifications:
To excel in this role, you should possess:
- 2+ years of experience in a similar customer or technical support role
- Exceptional written and verbal communication skills.
- Native or bilingual English proficiency.
- Availability to work during Pacific Time Zone hours.
- Emotional Intelligence
Grow with Us:
We believe that everyone deserves the opportunity to reach their fullest potential. We’re passionate about meaningful work and collaborating with like-minded individuals. Our goal is to empower you to do your best work in an environment that values your contributions.
If you’re excited about the opportunity to combine your emotional intelligence with your technical skills in a remote, innovative SaaS company, we want to hear from you. Remember, a real human reviews every application.
To be considered for the position, kindly record a brief video introduction of yourself through platforms such as Loom.com. In your video, discuss why you feel you're the ideal candidate for our team.
Join us and help shape the future of land investing.
Tagged as: customer service, customer support, saas
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