Remote Customer Success Manager


Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)
 We are in need of a performance-driven Customer Success Manager to join our sales team. The primary focus of this role is customer acquisition and retention. You will build relationships that strengthen and support the health of our company. Other tasks include updating information using our CRM software and proactively collecting feedback to increase our team’s success.Duties and Responsibilities    Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts    Work with customers to ensure they are leveraging effectively and finding value in our services    Become an expert and educate customers on the use and benefits of our products    Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues    Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development    Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth    Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes    Maintain a revenue base by managing account retention and renewal    Drive upgrade revenue through increased product adoption and increased usageCustomer Success Requirements and Qualifications       Bachelor’s degree in a relevant field    Experience in account management or in a similar customer-facing role    Familiar with customer success metrics and key performance indicators (KPIs)    Knowledgeable about our product specifications    Communication skills
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