Customer Success Lead (REMOTE-FIRST / VENTURE-FUNDED)
Monday.vc
About the company:
MondayVC is a quickly scaling start-up building white-label job boards and talent networks for venture capital funds and startup accelerators across the world. Customers use our platform to save time when making high-value introductions between portfolio companies and professionals in their networks.
As a remote company operating from 7 countries, we understand remote work and are constantly investing in our team by encouraging autonomy, clear communication, and discipline.
We’ve recently closed our seed round and are prepared to scale our offering with current customers as we develop new products.
The Role:Monday.vc is looking for a Customer Success Lead to join our early-stage, fast-growing team. The role will report to the CEO. We’re looking for a leader who will build a consultative and strategic approach to customer success as we double down on being the market leader in the VC world as well as explore new markets.
Responsibilities:
- Coach, mentor and grow a team of customer success professionals and technical support associates
- Drive value creation and ROI across our client portfolio
- Develop playbooks, processes, and systems that the team will use to scale
- Ensure the team excels at owning the day to day relationship with our customers and helping our customers achieve their desired outcomes with our products
- Lead strategic conversations for Executive Business reviews and support the commercial activity around renewal and expansion
- Develop and deliver a success plan, advising customers on reaching business goals
- Drive adoption and ongoing usage of our products and services
- Maintain regular communication with customers, ensure air-tight campaign executions, and provide regular performance reporting and platform support
- Support junior members of the team and drive product demos as needed
Core Competencies and Accomplishments:
- Prior experience building a customer success team at a high-growth tech startup or SaaS company
- 5+ years of’ experience in customer success or highly client-facing roles
- Excellent communication skills (verbal and written)
- Experience creating and delivering presentations to customers and internal stakeholders
- Have experience analyzing data, doing value analysis, forming and delivering recommendations
- Team player with a high level of integrity and desire to assist your team and customers
Perks:
- Opportunity to make a serious impact on a rapidly scaling business
- Find yourself constantly thinking about more efficient ways to architect technology to sale in a way that directly impacts the business
- Competitive compensation package, health insurance, and co-working stipend
- Work remotely for a company with an intentional, healthy remote culture
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