Part-Time Customer Support Specialist

Zapiet

This role is for you if…- You are a native English speaker - You would describe yourself as patient, empathetic and having a good sense of humour- You are flexible with your working hours and happy to work weekends- You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long- Superb written and verbal skills (with a professional yet fun demeanour).- You consider yourself tech-savvy and efficient with SaaS applications- You have experience in using ShopifyYour responsibilities will include:- Responding to customer support requests- On-boarding and setting up new merchants- Manning our live chat and telephone support systems- Maintaining the app's documentation- Tracking feature requests and support trendsWhy work here?- We’re a young, ambitious company who only answers to our customers- Opportunity to have a big impact on our growth and your career- No red tape or pointless meetings- Competitive base salary- Fully remote positionWho is Zapiet?- We are the creators of a number of hugely popular e-commerce apps powering over 5,000 merchants in 130+ countries- We are a self-funded, profitable company started back in 2015- We are a fully remote company that loves to have a great time

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