Customer Onboarding Specialist
Zoomforth
Zoomforth is the content experience platform for the modern enterprise. Our software makes the complex simple, and the boring beautiful. It's like Squarespace, but for professional communications.
As a Customer Onboarding Specialist at Zoomforth, you'll work with enterprise clients across the globe - from senior leadership to implementation teams, to ensure they get maximum value from the platform. A typical day might include client on-boarding workshops, drop-in training sessions, responding to client feedback or creating learning materials for new users. You'll also bring a customer perspective to cross-department discussions on everything from sales strategy to our product roadmap.Join a profitable, growth-stage startup and work from anywhere, while learning with and from an amazing team.
Must be ordinarily resident of the US or UK. No agencies, thank you.
🌎 Remote Working | 🕑 Full Time | 💛 Employee BenefitsRESPONSIBILITIES
- Onboard and train new enterprise-level Zoomforth customers, remotely
- Proactively identify customer content needs and create FAQs, videos, and host webinars as needed
- Conduct bi-weekly drop-in training sessions for platform users
- Ensure new accounts realize Time To First Value as quickly as possible
- Maintain a detailed understanding of our ever-evolving product, speak with customers about the most relevant features/functionality for their specific business needs, and proactively share best practices
- Surface client feedback and insights to the rest of the organization, strengthening the feedback loop between CS and Product/Engineering
- Identify opportunities for networking, referrals and expansion
- Be an active member of a distributed team via tools like Slack, G Suite, Zoom, etc.
REQUIREMENTS
- At least 2 years’ experience in a customer service, customer success or training role
- A fluent English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret, and clarify customers' goals, and then craft thoughtful responses to help them achieve those goals
- A love of software; you're excited to explore, teach, and influence our product
- A great deal of personal drive; you have a track record of solving the problems you encounter, teaching yourself new skills and competencies, and finding answers yourself
- Excellent presentation and public speaking abilities; you feel comfortable commanding an audience, and providing virtual training to a handful, or hundreds, of senior level executives
- Problem solving abilities; you know when something is urgent, when to pick up the phone, when you can fix something vs. when to ask for help
- Exceptional organization skills; you're used to working with multiple systems and juggling multiple priorities
NICE TO HAVES
- Experience working at an early stage startup
- Experience with CSS and/or HTML
- Graphic or web design experience
- Fluency in other European languages such as French, Spanish or Italian
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