Support Engineer (Remote, Part-Time)
TinyPilot
You'll assist users who require technical support with TinyPilot's software or hardware products. Your tasks will include:
- Assist users who request support in TinyPilot's Help Forum.
- Assist users who email TinyPilot's support email.
- Add and maintain support articles.
- Create tutorials for customers (like this one).
The time commitment is 10-20 hours per week.
Compensation
$40/hr (USD)
Location
Remote
Perks
- Fully remote work
- Flexible hours
- Minimal meetings (once a month check-ins)
- No on-call rotation
- Free TinyPilot Voyager 2
- Work with a growing, bootstrapped startup
Requirements
- Strong written English
- Comfort with the Linux OS
- Familiarity with common UNIX utilities (e.g., grep, curl, apt)
- Familiarity with Raspberry Pi
Nice-to-haves
- Familiarity with Ansible
- Familiarity with bash scripting
- Experience maintaining a bare-metal server
- Familiarity with HelpScout
Hiring process
- Apply via email
- If you're a good match, we'll send you a list a of three actual support requests TinyPilot has received, and you'll draft responses.
- This should take 30-60 minutes.
- If your sample answers are strong, we'll make you an offer to work on a trial basis at full pay.
- If we decide not to move forward with your application, we'll still provide constructive feedback about the answers you provided.
- After a few weeks, we decide whether to continue working together long-term.
To apply
Email Michael Lynch, and include:
- A note explaining why you'd be a good match for this work
- You'll have a much higher chance of a follow-up if you discuss specific details of TinyPilot and the role.
- Your resume
- (optional) A link to your blog, ServerFault profile, or any other online example of you providing technical advice.
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